Our Policies

Safety is our primary concern. With that in mind, Smile Amusement Specialists reserves the right to cancel any reservation that, in the opinion of the Smile Amusement Specialists representative, it deems a danger or jeopardizes safety in any way.

Deposit Policy:
All residential rentals require a non-refundable $50 deposit and must be recived within 7 days of booking. Any bookings will only be confirmed once a deposit has been received by Smile Amusement Specialists.

Commercial bookings require a non-refundable 50% deposit. Payable within 7 days of booking to confirm date.

Cancellation Policy:
All cancellations other than weather related as described in the Weather Policy, must be made at least 3 days prior to your event or be subject to forfeiture of the reservation deposit. If this is meet, deposits may be transfered to a date in the future, at the discretion of Smile Amusement Specialists

Delivery Policy:
Residential booking in metro areas are free. There may be a small charge outside our base locations - call for details.

Commerical bookings may incurr delivery fee depending on distance from base locations - call for details.

Weather Policy:
In the event of bad weather you will be given the option to cancel two hours prior to the event and your deposit is transferable to a date in the future. This applies to residential bookings only. We reserve the right to cancel bookings concerning the following conditions; heavy rain, snow, high wind, muddy conditions.

It is strongly recommended that you reserve an alternate indoor location for your event (such as a church, school gym or community center).

If you choose to have us come and we are unable to set up due to weather conditions (rain, snow, wind, mud) you will forfeit your deposit. Once any equipment is setup, the full rental price applies.

Please note that we accept Bank deposits, Cheques, Visa, Mastercard, Amex and Bartercard as methods of payments, however, please note that any balances charged back to a credit card will incur a 5% surcharge.